This website (unplugandplay.org) is provided and maintained by Technical Support Ltd, a company incorporated in New Zealand, Company Number 4990740, NZBN (New Zealand Business Number) 9429041110126.

Policy Effective Date: 1st March 2026

UnplugandPlay.org cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver our: websites, social media channels, publications, products and services.

What information do we collect

We collect information so that we can provide the best possible experience when you use our services. Much of what you likely consider personal data is collected directly from you when you:

• Create an account or purchase any of our products or publications
• Request assistance from our support team
• Complete contact forms or request other information from us
• Participate in quizzes and surveys, or participate in activities we promote that might require information about you

Your personal data may include information such as:

• Name
• Address
• Telephone Number
• Email Address

However, we also collect additional information when delivering our services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be, and how they work:

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our services. This allows us to provide you with more relevant products and services, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our services. We may also collect your location using your IP address so that we can personalise our services. If you do not accept our cookie policy consent form, you should not access this website.

Data is automatically collected when you use and interact with our services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links, including those of third-parties, such as social media plugins, contained within the services, Internet Protocol (IP) address, browser type and settings, the date and time the services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

How we utilise information

We strongly believe in both minimising the data we collect, and limiting its use and purpose to only that (1) for which we have been given permission, (2) as is necessary to deliver the services you purchase or interact with, or (3) as we might be required or permitted for legal compliance. We utilise this information to:

• Improve and optimize the operation and performance of our services, including our websites and mobile applications
• Diagnose problems with and identify any security risks, errors, or needed enhancements to the services
• Detect and prevent fraud and abuse of our services and systems
• Collecting aggregate statistics about use of the services
• Understand and analyse how you use our services and what products and services are most relevant to you

Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties

We may share a part of your personal data with affiliated companies only for the specific provision of services. With third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

• Processing credit card payments
• Conducting contests or surveys
• Performing analysis of our services and customers demographics
• Communicating with you, such as by way email or survey delivery
• Customer relationship management

We only share your personal data as necessary for any third-party to provide the services as requested or as needed on our behalf. These third parties are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).

Communicating with you

We may contact you directly or through a third-party service provider regarding products or services you have signed up for or purchased from us, such as is necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

• Email
• Text messages
• Instant messages
• Telephone calls

You may also update subscription preferences with respect to receiving communications from us by using the provided unsubscribe links in any associated emails.

Compliance with legal requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Website analytics

We use web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our services.

Third-party websites

Our website and social media channels may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data

If you have ever interacted with us by completing a form or making a purchase, contact us via our website contact pages for additional information and guidance on accessing, updating or deleting data.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be fulfilled only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes.

These might include retention periods: mandated by law, contract or similar obligations applicable to our business operations for preserving, resolving, defending or enforcing our legal/contractual rights needed to maintain adequate and accurate business and financial records If you have any questions about the security or retention of your personal data, you can contact us via our website contact pages.

Age restrictions

Our publications and products are available for purchase only for those over the age of 18. All payments for publications or products for people under 18 MUST be made by a parent or guardian. If you know of, or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact us

If you have any questions about our Privacy Policy or Terms & Conditions, you can contact us via our web site. We will respond to all requests as quickly as we can, usually within 24hours.